Tutorial > Mockplus Classic > Frequently Asked Questions > Cannot Open Mockplus Project on Mobile Phone?

Cannot Open Mockplus Project on Mobile Phone?

Due to the data upgrade in Mockplus Classic v2.1.9.6, you may be prompted “File is not compatible” on mobile screen.

To address it, please follow the simple steps below:

1. Firstly, make sure both desktop and mobile versions of Mockplus Classic have been updated to the newest ones. If not, please download the latest version here: http://www.mockplus.com/download.

2. Then, run the desktop version and open your project once again. If you’ve uploaded the project to the cloud, please republish it once.

3. Finally, open and check your project on mobile device once more.

The upcoming Mockplus Classic 2.2 will enable you to upgrade project data directly from the mobile client so that this kind of preview issue won’t be a concern any more. Please stay tuned!